Hotel industry wakes up to the smartphone revolution | The Independent

Yet before you can go to your hotel room, you must queue to be given a key, or more likely a piece of plastic. Then, in my experience, return a few minutes later to the front desk to get the key re-coded when the magic plastic fails to perform. (Or, worse, as happened at the Hotel Uzbekistan in Tashkent last month, the key to room 504 does work but it already occupied by a suddenly very surprised couple.)

Starwood, now part of Marriott, began keyless check-in in 2014.

Now rival Hilton is in the game, energetically rolling out the “Digital Key” concept across the UK. Nine properties, from the Hampton by Hilton at Exeter airport to the Hilton Garden Inn in Aberdeen, are already equipped. That number will increase at an average of four a week to reach 100 by the end of the year.

Full story:  Hotel industry wakes up to the smartphone revolution | The Independent

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