I really love the idea of the “Curated Experience” and the various “Digital Apps” that allow a guest keyless entry into a room as well as a host of requests able to be made digitally. But I don’t ever want to see these apps take the place of the human touch that is essential to delivering a great customer experience.
Example: If you a request a roll-away with your room but one is not available, do they apps talk to you about your other options? What if the Front Desk or GM is able to change your room type, often with no charge above the roll-away fee, to meet your needs? A human being can evaluate the situation and offer advice, guidance & upgrades to find a creative way to meet your needs. Most apps would simply follow an inventory database as to what is or is not available.
Besides, it’s so much nicer to have a smiling representative of the property greet you with a warm “Welcome” and “May I help you” then a cold (no matter the digital voice quality) computer to try to do the same.
Fine for simple requests, but I would never want to rely on technology to replace human interaction, it’s only worthwhile if it enhances that human experience.
An enviable location, superlative amenities and genuine hospitality have long been the hallmark traits of time-tested customer loyalty. While some leading hotel brands are luring guests with customized, tech-savvy apps, others are reinventing the guest experience with flexible, multipurpose spaces,
Source: How Your Hotel Stay Will Evolve in 2017
The 225-room, 14-story building at 550 Baronne Street will open early 2019.
Source: Virgin Hotel downtown New Orleans to begin construction in April | NOLA.com
Chinese hotels are using art to try and stand out from their competitors, but does it make business sense?
Source: Is hotel art a waste of time? – BBC News
This is ain’t High School Folks!!
As a person who has worked in & around Hotels / Resorts for many, many years, I can personally tell you that pulling a fire alarm is a BIG deal. Resist peer pressure, you’re an adult.
An East Boston man described by his lawyer as a “die-hard Patriots fan” told cops he pulled a hotel fire alarm where the Pittsburgh Steel
Source: Police: Man who pulled fire alarm at Steelers hotel did it as a dare | Boston Herald
Hilton Launches a New Brand: Tapestry Collection by Hilton
Source: Hilton Launches a New Brand: Tapestry Collection by Hilton – Skift
What a beautiful property!!! I’m definitely going to stop by the next time I’m in Charlotte – soooo pretty!
Continue reading “The Ivey’s Hotel is ready to bring some boutique class to Uptown – Charlotte Agenda”
A new report from STR, a hotel industry research firm, looks at Airbnb-supplied data in 13 global markets from Dec. 1, 2013 to July 31, 2016, to examine the performance of both hotels and Airbnb. STR’s report seems to suggest that Airbnb isn’t quite the threat to traditional hotels that other reports, most notably Morgan […]
Source: 6 Takeaways About Airbnb’s Potential Impact on the Hotel Industry – Skift
Okay, as someone who has been involved in the world of Hotels & Inns for many years (since I was 19 years old – don’t ask how many years that is – just accept it’s MANY) I can attest to the truth of this article.
If you feel you don’t “fit in” to the normal workforce, take a look at a unique hotel for employment – you may find something that fits your interests perfectly. After all, where else can you be a “Mermaid Instructor” or “Canine Masseuse?” Talk about your dream job…
Sometimes, as a travel editor, I think I’ve seen it all. The jaded journalist in me sneers at the countless “cupid concierges” that pop up around Valentine’s Day, along with desperate-feeling marketing gimmicks that range from the campfire-based S’morrier to an Aura Architect to a Guacamologist. (Yep, those are all real.) Not all of them are […]
Source: A Roundup of the Oddest Hotel Jobs in the World – Skift
Any of you who, like me, have ever dreamed of spending the night in the library….rejoice!
Oh, and there’s a gin bar too.
Source: This Hotel With 50,000 Books Is A Literary Lover’s Dream Come True | The Huffington Post